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Thank you for visiting Real Health. This is our Support policy to handle the client in an efficient way, By accessing or using our Website, you agree to the terms outlined in this Support Policy.
At Real Health, we are committed to providing exceptional support to our users to ensure a seamless experience while accessing our healthcare services and resources. Our support policy outlines the principles and practices we follow to assist our users effectively and promptly.
1. Availability
Our support services are available during regular business hours 5:30AM : 5:00PM, Monday through Friday, excluding holidays. Users can contact our support team via [email/phone], and we strive to respond to all inquiries within 24 hours.
2. Types of Support
We offer the following types of support to address various user needs:
General Inquiries: Users can contact us with general inquiries, questions, or feedback about our services, resources, or website functionality.
3. Support Channels
Users can reach our support team through the following channels:
Email: gmail
Phone : phone number
4. Response Time
We aim to respond to all support inquiries promptly and strive to resolve issues in a timely manner. Our response time may vary depending on the nature and complexity of the inquiry, but we endeavor to acknowledge all support requests within 24 hours.
5. Escalation Procedure
If a support issue requires further escalation or investigation beyond the initial response, our support team will escalate the matter internally to ensure a satisfactory resolution. Users will be kept informed of the status of their inquiry throughout the escalation process.
6. User Responsibilities
While we are committed to providing support to our users, we also expect users to adhere to certain responsibilities, including:
Providing accurate and detailed information when submitting support inquiries. Following any instructions or troubleshooting steps provided by our support team to resolve issues effectively.
7. Feedback and Improvement
We welcome feedback from our users regarding their support experiences. User feedback helps us identify areas for improvement and enhance our support services to better meet the needs of our users.
By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.
8. Updates to Support Policy
We reserve the right to update our support policy periodically to reflect changes in our support practices or user feedback. Any updates to the support policy will be communicated to users through our website or other appropriate channels.
Thank you for choosing Real Health for your healthcare needs.